FOUMIA FREM
Cluster Executive Housekeeper, Hilton Beirut
 I have more than 38 years of experience in the hospitality industry, I was part of the success of Hilton Luxor Egypt which was nominated the number one property worldwide for Three consecutive years, and won many Travelers Choice Award on Trip Advisor, one of them as the "Best Hotel in Egypt" offering a high level of service to our Customers’.

Throughout my career, I took part of many openings in Beirut, Amman and Egypt. I was chosen by the MEA "COQ" (Centre of quality for Middle East and Africa) to visit Hotels and share with them the Housekeeping Best Practices to improve their Satisfaction and Loyalty Tracking Score. In addition, I trained and mentored many Executive Housekeepers to implement the Hilton BSS as well as prepared them for the openings and the quality assurance auditing.

Today, I am the Cluster Executive Housekeeping in both Hilton Beirut Hotels. I managed to make significant progress and tangible results by intensive training, empowerment and constant encouragement.